Frequently Asked Questions

Q. Why do you use the Hot Water Extraction Method?

A. Quite simply it will give you the best results on 90% of carpets.

Q. How does it work?

A. Your carpets are pre-sprayed in the dirty areas to loosen the dirt and the machine is then used to inject a cleaning solution, which is almost immediately removed by a powerful vacuum system, taking the dirt with it.

Q. How good are the results?

A. Excellent, our customers are always really pleased and I’m sure you will be too.

Q. Is the Truck mount better than the portable?

A. Yes, the results are absolutely superb.

Q. Can you safely clean my suite?

A. Almost all upholstered fabric can be cleaned and we will carry out the necessary tests before proceeding.

Q. My furniture says ‘ dry clean only ‘, can you clean it?

A. Yes it is highly likely that we can clean this fabric, in my experience the dry clean only instruction is used to prevent a customer ruining their suite, by cleaning it themselves or putting the covers in the washing machine!

Q. How much will it cost?

A. Not as much as you may think and much less than a new carpet.

Q. Are you qualified?

A. Yes both academically, used to be an industrial chemist and by experience with over 25 years carpet and upholstery cleaning experience.

Q. How good are you at stain removal?

A. Among the best, with a chemistry background and 25 years carpet and upholstery cleaning experience, I have a lot of stain removal knowledge.

Q. Do I have to clear the room?

A. It is always easier to clean a clear room but in many cases this is not practical, so we will move settees and work round heavy items. We do ask that you clear the small items.

Q. How long will it take to dry.

A. Some carpets will be dry in 1-2 hours, others will take several, it depends on fibre composition, degree of soiling, atmospheric conditions, temperature etc.

Q. How do I book?

A. Please ring 01702 473700 and I will be pleased to book you in